Privacy Policy
This Privacy Policy explains how rackprismlab.com (“we”, “us”) collects, uses, and shares personal data when you use our family travel planning service, including when you submit a contact/lead request.
1) Who we are
Provider: rackprismlab.com, LLC (Ukrainian legal entity/EDRPOU registration code: 14939461).
Address: 12 Velyka Zhytomyrska St, Suite 18, Kyiv, 01001, Ukraine.
Email: contact@rackprismlab.com. Phone: +380 670 544 9140.
Legal representative: Maria Bauer, Managing Director.
2) What personal data we collect
- Contact/lead data: name, email address, phone number, and any details you provide in your message.
- Service information: details about your travel preferences and requests that you provide to help plan trips.
- Technical data: browser/device information, pages viewed, and usage logs (collected in the course of operating our website).
At the point of collection, if the data is required to respond to your request, we will explain the purpose of processing and what information you provide.
3) Purposes and legal basis for processing
We process personal data for the following purposes:
- To respond to and manage your contact/lead request and provide travel planning support.
- To communicate with you about your request, offers, and next steps.
- To operate, secure, and improve our website and services.
We process personal data in accordance with the requirements of Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.
4) Cookies and tracking consent
We may use cookies or similar technologies. We place non-essential cookies only after you give an affirmative choice.
You can review or withdraw your consent using the cookie controls available on our website. We keep records of consent/controls consistent with this Privacy Policy disclosure.
5) Who we share personal data with
We do not sell your personal data. We may share personal data with service providers who help us operate our service (for example, hosting or communications), only to the extent necessary for the purposes described above.
We may also disclose information if required by law, including to comply with requests from competent authorities.
6) Your rights
You can exercise rights related to your personal data under the Ukrainian data protection framework, including rights to access, correction, and other rights provided by law.
These rights are exercised in accordance with Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.
To make a request, contact us at contact@rackprismlab.com or by phone at +380 670 544 9140.
7) Data retention
We retain personal data only as long as necessary for the purposes described in this Policy and for as long as required by applicable law, after which we delete or anonymize it.
8) Distance services and consumer information (Ukraine)
If you submit a request or place an order through our online channels, we provide consumer-relevant information to support dispute resolution consistent with Ukrainian consumer protection rules, including distance-contract specifics where applicable.
For consumer-protection requirements, we refer to Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.
Where applicable for electronic commerce/distance services, we provide required identification and contact information in accordance with Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.